General Returns  

• All return requests must be submitted within 14 days of the delivery date of your order.

• Please note we don't take returns on sample orders. Only wholesale orders can be returned.

• Please send us a formal return request to obtain an RMA (Return Merchandise Authorization) number.

• All returned products must have an RMA number clearly marked on the package.

• Products must be in their original packaging, in a new and resalable condition.

• Items that have been used are non-returnable.

• Customized, personalized, or engraved items cannot be returned.

Unopened Products  

• You may return any unopened, brand new product within 30 days of the shipping date.

• Shipping and handling charges are non-refundable.

• All returns require an RMA number.

Defective Products  

• Defective items can be returned for credit or exchange within 15 days of shipment, provided you have obtained an RMA number.

• If a product is defective, please return the entire product, including all manuals and accessories, in the original packaging.

• If only part of a product is defective, the entire product must still be returned.

• If these conditions are not met, a restocking fee of up to 20% may be applied.

• Shipping and handling charges are non-refundable for defective returns.

Shipping Costs  

• If the return is due to an error on our part or the manufacturer's, we will cover the shipping costs.

• For all other returns, the buyer is responsible for return shipping costs.

Warranty Conditions  

• The warranty is void if serial tags, receiving numbers, product stickers, or manufacturer seals have been removed, altered, or tampered with.

• The warranty is also void if the product has been mishandled, improperly used, or defaced.

Please contact us at returns@risuswholesale.com to obtain an RMA and the address for return